Frequently Asked QuestionsGot a question? See our list of common issues raised by our customers
How does this system work?
Dependent on your chosen package, we provide the smartest and most cost-effective way to unlock UK television content from any location abroad that has broadband internet.
Our browser and app based systems utilise a secure VPN tunnel that give you access to Sky Go and other on-demand iPlayer style sites whilst outside the UK. We also have a SmartDNS facility which works faster than a VPN if required.
Our IPTV set-top box offers the perfect “in home” solution to watch free-to-air UK TV stations on your television set.
What is a VPN?
A VPN (Virtual Private Network) is a method used to add security and privacy to networks. Privacy is increased using a VPN because your device’s IP address is replaced with one from our network which is UK-based.
All UK on-demand websites such as BBC iPlayer, ITV Hub, All4, Demand 5 and Sky Go require the user to be located within the UK, otherwise you will be blocked. As our VPN uses UK-based IP addresses, connected users who attempt to access those services are no longer blocked and therefore, access is granted to watch all the available online content.
What hardware do I need?
Our VPN-based UK TV packages work on a variety of handheld and desktop devices including Windows PCs, Apple Macintosh and Linux machines plus Apple iPhones and iPads (non-jailbroken with iOS version 4.3.3 or above), Android and even your XBox 360!
We recommend that you have a minimum specification PC or Mac with at least 5Gb free HD space, 512Mb Ram and 1.5Ghz Processor.
Our IPTV set-top box simply requires a television with a spare HDMI port.
What internet speed do I need?
We recommend using all of our systems only on broadband internet with a minimum of 2000KB/s (2MB/s) download speed. You can check your download speed at http://www.speedtest.net
Our system cannot be used over a 3G/4G internet connection using a phone or tablet.
What if i want to cancel?
No problem. You can cancel anytime!
Simply contact our support team and we will disconnect your service with immediate effect and cancel all monthly subscription payments.
Our minimum subscription period is just 1 month, covered by your first months subscription at sign up, with payments taken automatically every month.
How many devices can I install Sky Go on?
You can only use Sky Go on 2 devices at any given time.
What browsers are compatible with Sky Go?
Most common browsers are compatible with Sky Go including Safari, Firefox and Internet Explorer being the best ones to use depending on your operating system. Ensure that your browser is up to date and has the Silverlight plug-in installed.